Yes. Every REMA LUXE piece is handcrafted by skilled artisans using traditional techniques. Because each item is made by hand, no two pieces are exactly alike — this is what makes our jewellery truly special.

No. REMA LUXE does not mass produce. We believe in slow, intentional creation, producing limited quantities to preserve quality, artistry, and individuality.

Our product images are a close representation of each piece. However, due to the handmade nature of our jewellery, slight variations in texture, detailing, or finish may occur. These natural differences make your piece uniquely yours.

Yes, we offer custom and made-to-order pieces on a limited basis. Please contact us to discuss availability and timelines. Kindly note that custom and personalized pieces are final sale.

Because our jewellery is handcrafted, processing times may vary:

• Ready-to-ship pieces: Dispatched within 1–2 business days
• Made-to-order pieces: Please allow 2–3 weeks for production

You will receive a confirmation email with tracking details once your order has been dispatched.

Yes, we ship worldwide. International shipping times may vary depending on your location and customs processing. Customs duties, taxes, or import fees are the responsibility of the customer.

Due to the handcrafted and limited nature of our jewellery, we do not offer refunds for change of mind.

• The item arrives damaged or defective
• You receive an incorrect item

Please contact us within 48 hours of delivery with clear photos or videos.

• Avoid contact with water, perfumes, and chemicals
• Store jewellery in a dry place, preferably in its original packaging
• Remove jewellery before showering, swimming, or exercising

Yes, our designs are suitable for everyday wear. However, as handcrafted pieces, we recommend gentle use and care to maintain their finish and longevity.

We use carefully selected materials chosen for their quality, durability, and aesthetic value. Specific material details are listed in each product description.

Email us at sales@remaque.com or WhatsApp +92 301 8904429. We respond within 2 business days.