YEAR END SALE - FLAT 20% OFF
Gift Wrapping on all Orders above 10,000.
Return & Refund
xReturns & Refunds
We do not offer refunds or returns for change of mind.
However, your satisfaction is important to us. We will gladly offer a refund, exchange, or store credit in the following cases:
- You received an item that is damaged or defective
- You received an incorrect item
To be eligible, you must contact us within 48 hours of receiving your order, along with clear photos or videos showing the issue.
Once approved, items must be returned in their original condition and packaging. After inspection, we will process your refund or exchange accordingly.
Custom & Made-to-Order Pieces
All custom-made or personalized pieces are final sale and are not eligible for refunds or exchanges, unless there is a manufacturing defect.
Natural Variations
Please note that slight variations in colour, texture, or detailing are part of the beauty of handcrafted jewellery. These natural variations are not considered defects, but a reflection of the artisanal process that makes each piece unique.
Sale Items
All items purchased during sales or promotions are final sale and cannot be refunded or exchanged.
Shipping Costs
Shipping fees are non-refundable. Return shipping costs (if applicable) are the responsibility of the customer unless the item is faulty or incorrect.
How to Contact Us
If you believe your item qualifies for a return or refund, please contact us on +92 301 8904429 with the following:
- Your order number
- A description of the issue
- Clear photos or videos of the item
We aim to respond within 24 hours to resolve your issue.
Shipping Policy
xShipping Policy
We strive to ensure that your orders reach you as soon as possible. After placing an order, you will instantly receive a confirmation email with details of your purchase. It is then our priority to swiftly dispatch your order.
Usually, all items are sourced from our warehouse and dispatched within 4–5 working days. However, if an item is out of stock, we will inform you via phone call or SMS and notify you of the earliest possible dispatch date. If you require urgent delivery, please contact us in advance.
Within Pakistan, we offer standard shipping charges of PKR 300 on all jewelry orders for Cash on Delivery (COD). For orders that require delivery via courier services, shipping charges may vary depending on the size and weight of the product(s).
The projected delivery time for non-Lahore based orders is 4–5 business days.
For international deliveries, please contact us at sales@remaque.com, and we will provide shipping costs based on your destination.
Please note that unexpected delays may occur during shipment. If you do not receive your order within the estimated time, kindly email us at sales@remaque.com and make sure to include your order number (provided via email at the time of order placement).
For Cash on Delivery (COD) orders, parcels cannot be opened before payment is made.
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